Terms and Conditions

These Terms & Conditions (“Terms”) together with our Privacy Policy (collectively, the “Terms”) govern your access to and use of The Pet Institute websites, mobile applications and other platforms The Pet Institute owns or controls and makes available to you (the “Services”), and any other linked pages or blogs, features, content (including any information, text, graphics, photos, lists of items compiled by you, comments, reviews, links, or other materials uploaded, downloaded or appearing on, or linked to the Services), or applications offered from time to time by The Pet Institute in connection therewith (collectively referred to as “Content”).

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Services you agree to be bound by these Terms.

1. Basic Terms

You are solely responsible for your use of the Services, for any content you post to the Services, and for any consequences thereof. The Content you submit, post, or display on the Services (including product reviews, the items you select as part of “Saved Items”) will be able to be viewed by other users of the Services and through third party services and websites. You can go to your account “Settings” page to disable your account, in which case no one will be able to view your Content and you will be logged out. You should only provide Content that you are comfortable sharing with others under these Terms.

You may use the Services only if you are at least 13 years of age. We do not knowingly market or sell products for purchase by children. You may only buy items from The Pet Institute f you are legally capable of forming a binding contract with The Pet Institute (or if you are under 18 years old, but over 13 years old, with the consent and involvement of a parent or guardian) and are able to abide by and comply with these Terms, and are not a person barred from receiving the Services under the laws of the United States, United Kingdom or any other applicable jurisdiction. You may use the Services only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations. If you open an account on behalf of a company, organization, or other entity, then: “you” includes you and that entity; and you represent and warrant that you are authorized on behalf of that entity to bind the entity to these Terms; and you agree to these Terms on the entity’s behalf.

The Services that The Pet Institute provides are always evolving and the form and nature of the Services that The Pet Institute provides may change from time to time without prior notice to you. In addition, The Pet Institute may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and may not be able to provide you with prior notice. The Pet Institute retains the right to create limits on use and storage at its sole discretion at any time without prior notice or any liability to you.

The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by The Pet Institute on the Services are subject to change. In consideration for The Pet Institute granting you access to and use of the Services, you agree that The Pet Institute and its third party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.

2. Account Registration

In order to register, you are required to provide your username, email address and password. You are also able to add a profile picture and bio, and add user preferences.

All personal details disclosed by you on the Services will be collected and processed in accordance with our Privacy Policy and Cookie Policy. You warrant that all the information you provide to us is accurate and complete.

You agree to register with The Pet Institute and access and use your account solely for personal use. You may not authorize others to use your account.

You are solely responsible for keeping your registration and other personal details (including your username and password) for your account confidential.

You shall promptly notify The Pet Institute of any actual or suspected unauthorized third party access to your account. You shall cooperate with, and assist, us in any action or proceedings by us to prevent or otherwise deal with any unauthorized receipt, access or use of your account by any third party.

You warrant that all registration information and personal details provided to The Pet Institute is true and accurate.

3. Facebook Connect

You can also register using Facebook Connect, which allows you to register with The Pet Institute via your Facebook account. If you decide to do this, you give us permission to access basic information from your Facebook account.

This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. We have no control over individual account privacy settings on such services or policies on how your personal information will be used.

You and Facebook are in control of these matters, not us. Before using these features, you are encouraged to read all policies and information on Facebook to learn more about how they handle your information. The Pet Institute is not responsible for any acts or omissions by Facebook and any connected social media service providers’ use of features that come from Facebook’s platform.

4. Finding and Buying Out of Stock Items

If an item is out of stock, you may ask us to locate the item on your behalf via the form provided on the relevant product page. We will let you know by email if we are able to locate the item for you.

We will then send you a tailored checkout page where you will be able to place the order for the item(s) with the retailer, via The Pet Institute. For orders placed via the tailored checkout page, the terms and conditions above relating to Buying on The Pet Institute via the Integrated Checkout will apply, as well as the relevant retailer’s terms and conditions. It is your responsibility to ensure that you review the relevant retailer’s terms and conditions before placing the order.